Frequently Asked Questions
Everything you need to know about shopping with LuxParlora.
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
How can I track my order once it has shipped?
Once your package leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery.
What is your return policy for LuxParlora products?
We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Are your products covered by a warranty?
Yes, all LuxParlora items come with a 12-month limited warranty against manufacturing defects to ensure you receive the highest quality retail experience.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, LuxParlora ships to over 20 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.